Client Onboarding Consultant
Company: Popmenu
Industry: SaaS / Restaurant Technology
Popmenu is a fast-growing, venture-backed SaaS company transforming the restaurant and hospitality industry. With more than 10,000 restaurant clients, Popmenu helps restaurant owners take control of their digital presence, marketing, menus, and online ordering experience.
Through innovative technology, Popmenu empowers restaurants to build stronger customer relationships, grow their businesses, and reduce their reliance on third-party platforms.
About the Role
Popmenu is looking for an enthusiastic and customer-focused Client Onboarding Consultant to guide new clients through the platform implementation process and help them get the most value out of the product.
In this role, you will serve as a trusted advisor to restaurant owners, understanding their business needs, recommending the best implementation strategies, and ensuring a smooth onboarding experience.
You will take ownership of the entire onboarding journey, from initial assessment to product training and adoption, helping clients achieve their business goals through the Popmenu platform.
Key Responsibilities
Client Consulting
- Assess clients' existing websites, marketing strategies, and online ordering systems.
- Understand each client's business goals, challenges, and operational needs.
- Recommend tailored strategies to ensure successful platform implementation.
- Take a holistic approach to help clients maximize the value of the platform.
Project Management
- Own and manage the onboarding process for multiple clients simultaneously.
- Ensure clients progress through each implementation stage efficiently and successfully.
- Monitor timelines, prioritize tasks, and proactively address potential challenges.
- Collaborate with internal teams to ensure a seamless client experience.
Product Training & Enablement
- Deliver engaging and effective training sessions to help clients understand and use the platform.
- Educate clients on available features and best practices.
- Drive product adoption and encourage clients to maximize platform capabilities.
- Ensure clients feel confident and supported throughout the onboarding journey.
Product & Industry Expertise
- Stay up to date with website best practices, digital marketing trends, and restaurant technology.
- Develop strong knowledge of the Popmenu platform and its capabilities.
- Share insights and collaborate with onboarding and design teams to continuously improve the client experience.
Requirements
Requirements & Qualifications
- Excellent interpersonal and customer relationship skills.
- Strong verbal and written communication skills.
- Ability to manage client expectations, prevent conflicts, and resolve issues professionally.
- Strong organizational and time management skills.
- Ability to manage multiple clients and projects simultaneously.
- Experience working collaboratively with cross-functional teams.
- Natural curiosity, self-motivation, and willingness to learn new technologies and products.
- Ability to understand client needs and provide consultative recommendations.
- Bachelor's degree or equivalent professional experience.
Who We're Looking For
We are looking for someone who is passionate about helping customers succeed, enjoys working with technology, and understands the importance of a strong onboarding experience.
The ideal candidate combines excellent communication skills, project management capabilities, and a customer-first mindset to ensure every client gets the most out of the Popmenu platform.
Benefits
- Opportunity to join a fast-growing, venture-backed SaaS company.
- Flexible work environment focused on results and accountability.
- Collaborative and innovative company culture.
- Opportunity to make a meaningful impact on the business and customer experience.
- Exposure to talented professionals across technology, marketing, product, and customer success.
Originally posted on Himalayas