Customer Care Advisor

Customer Contact Advisor

Are you looking for a customer care role where you can genuinely make a difference? Do you enjoy helping people and making a positive impact to their day to day lives?

My client in the public sector are looking for a customer care advisor to join their busy and fast paced team, if you have experience in handling a high volume of calls, or a fast-paced office based customer service role, then we would love to hear from you. We’re looking for a warm, professional and organised Customer Contact Advisor to be the first point of contact for our customers, helping them get the answers and support they need.

This is a varied, customer-facing role where you’ll handle enquiries by phone, email, social media and in person, making a real difference to our customers from the very first contact.

What you’ll do

• Handle customer calls, emails and visits, resolving enquiries at the first point of contact wherever possible
• Log repairs, inspections and minor adaptations accurately on our Housing Management System
• Book appointments and follow-on works, taking customers’ vulnerabilities and needs into account
• Greet office visitors and keep our reception area welcoming and well presented
• Respond to customer comments on social media, de-escalating issues where appropriate
• Signpost customers to support agencies and issue foodbank vouchers in line with our procedures
• Record and escalate complaints, and help safeguard vulnerable individuals

About you

You’ll bring:

• GCSE Maths and English (grade A-C or equivalent)
• Experience in a busy office environment, dealing with customer queries by telephone and finding positive resolutions
• An excellent telephone manner, with great attention to detail when recording information
• Strong interpersonal and communication skills
• The ability to work well under pressure
• Confidence using Microsoft Office
• Experience of building positive working relationships with customers, colleagues, contractors and other agencies

Experience in social housing, or using housing management software, would be an advantage but isn’t essential.