Intermediate Fullstack Engineer, Subscription Lifecycle

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Intermediate Fullstack Engineer, Subscription Lifecycle (Monetization)

Remote, AMEA

An overview of this role

As an Intermediate Fullstack Engineer on GitLab's Subscription Lifecycle team within Monetization, you'll build the frontend experiences and backend services customers use to view and manage subscriptions, renew products, configure auto-renewal, and manage billing accounts. Your work will span renewals, overages and reconciliations, subscription visibility, and budget and reservation management, keeping subscription, billing, and account data accurate and reliable. Because these workflows directly affect revenue, customer access, and financial information, you'll use technical judgment, safe and iterative rollouts, and a high bar for reliability and correctness.

Some examples of our projects:

• Building a clear, reliable subscription view across the Customers Portal and related surfaces
• Improving manual renewal and auto-renewal flows, including supporting emails, banners, and account experiences

What you'll do

• Design and build fullstack features across the post-purchase subscription journey.
• Contribute to the technical design and implementation of new subscription lifecycle capabilities.
• Partner with Product and Design to translate renewal, billing account, and customer experience requirements into resilient, well-tested solutions.
• Integrate subscription lifecycle workflows safely with billing, customer account, and internal admin systems.
• Write maintainable, well-tested code and follow engineering practices for rollout safety and monitoring.
• Participate in code reviews and provide thoughtful, constructive feedback.
• Identify and reduce technical debt and architectural risk in the subscription lifecycle.
• Participate in incident response for subscription and renewal issues, given their potential impact on revenue and customer access.

What you'll bring

• Professional experience as a fullstack engineer and confidence working across frontend and backend code. Our purchase applications use Ruby on Rails and Vue.js.
• Experience owning technical direction for a product area, including proposing, discussing, and driving thorough, iterative solutions.
• Experience building or maintaining transactional or checkout-style flows, ideally in a billing, ecommerce, or subscription context.
• Familiarity integrating with third-party billing or customer relationship management systems, such as Zuora, Salesforce, or Stripe, is a plus, not a requirement.
• A focus on safe, incremental delivery given the revenue and customer impact of this work.
• The ability to communicate clearly and concisely about complex technical, architectural, and organizational problems and propose thorough, iterative solutions.
• Written and spoken English proficiency sufficient to collaborate in a remote, largely asynchronous work environment.
• Alignment with GitLab's values and a commitment to working in accordance with them.

About the team

The Subscription Lifecycle team is part of GitLab's Monetization section and owns the post-purchase subscription experience. You'll partner with Sales, Finance, Information Technology, and Support on secure, reliable purchasing, billing, provisioning, and utilization workflows, and report to the Engineering Manager, Purchase. The team works asynchronously, with regular planning and retrospectives and shared expectations for deployments, incident management, testing, and rollout safety. GitLab's mission is to enable everyone to contribute and co-create the software that powers our world. The Purchase team's mission is to make it as easy as possible for anyone to buy, add on to, or upgrade GitLab through a single, trustworthy, unified purchase experience. For more on how Monetization works, see the Monetization sub-department handbook.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation and Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range $115,200—$194,400 USD

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Originally posted on Himalayas