Technical Integrations Manager

At Vio we believe booking accommodation should feel smart, fair, and effortless — never overwhelming or unclear.

As one of the world’s fastest-growing travel tech platforms, we help millions of users make smarter travel decisions by comparing stays across 100+ booking sites — so they can find the perfect place, at the best price, anywhere in the world. We cut through the noise and complexity of hotel and vacation rental booking, surfacing real value with clarity, transparency, and full support. No tricks. No confusion. Just great stays — booked with confidence. With operations in 100+ markets and growing fast, our mission is to reshape how people discover and book accommodation through technology travelers can trust.

We are looking for an experienced Technical Integrations Manager to join our Supply Integrations team and help us onboard new hotel suppliers, keep 70+ live integrations healthy, and be the technical voice our partners talk to.

Vio connects to hotel suppliers through APIs: wholesalers, bed banks, hotel chains, and connectivity platforms. The Supply Integrations squad builds and runs those integrations. You will join a second Technical Integrations Manager and a team of backend engineers, reporting to the squad's Engineering Manager. This is a hands-on technical role, not a coordination role: you own each integration in your portfolio from the first look at a partner's API documentation through implementation, QA sign-off, launch, and live operations. You decide when an integration is good enough to go live, and you are the person a partner's representative emails when something looks wrong.

What you will do:

• Assess new partner APIs: read the documentation critically, make test calls, find the gaps and limitations before our engineers hit them, and document what we need from the partner.

• Run technical onboarding with partners: credentials, environments, communication channels, and everything an engineer needs to start on day one.

• Act as the single technical point of contact for both partners and engineers during implementation, answering questions and unblocking issues fast.

• Own pre-launch quality: test search, booking, cancellation, and modification flows end to end; verify prices, availability, and tax and fee breakdowns; and sign off on go-live. No integration launches without your approval.

• Watch the live portfolio: use dashboards and alerts to catch throttling, error spikes, and data-quality drift early, investigate, fix what is in reach (configuration, CMS, small pull requests), and work with partners on the rest.

• Keep a per-supplier incident history, spot recurring patterns, and drive the automation and process changes that remove manual work.

• Maintain the integrations roadmap with the Engineering Manager, Product, and Partnerships, and keep stakeholders informed on progress and risks.

• Continuously improve our integration lifecycle checklist based on what each launch teaches us.

Who you are:

• You have 3+ years in a partner-facing technical role, such as technical integrations manager, integration or solutions engineer, technical account manager, or connectivity manager, and have owned a portfolio of live API integrations.

• You are comfortable in Postman or similar software, not afraid of JSON and XML payloads, and can tell from a response what is wrong with it. Logs and dashboards are tools you reach for, not something you ask engineers to check.

• You read API documentation critically and can assess technical viability.

• You write clearly and briefly. A partner engineer can act on your email without a call.

• You manage many parallel threads without dropping follow-ups and are resourceful when a partner is slow or the documentation is incomplete.

• You improve processes rather than repeat them: you have built checklists, templates, or automation that made your previous team faster.

• Hotel distribution experience (rate types, board codes, merchant vs agency models) is a strong plus; we will teach it to someone with the skills above.

Why join us now?

• We are one of the most innovative and fastest-growing accommodation booking platforms in the world today, having grown our bookings 30x between 2017 and 2025, and catering to the needs of over 100 million unique visitors worldwide each year. We do that by harnessing the power of advanced algorithms and an innovative suite of power features and managed to overcome the corona crisis remarkably fast;

• The mobile applications (iOS and Android) we launched in 2023 are already a big success, reaching 5 million installs with great customer reviews, as we are beginning to build Vio as the brand for value-seeking travellers worldwide;

• We are a passionate and diverse team of tech enthusiasts and creatives with a commitment and focus on the traveler above all else - and it shows in our industry-leading TrustPilot score;

• We place huge importance on rewarding our employees for the value they generate by giving Stock Appreciation Rights to all employees.

Do you want to know if Vio is the right place for you? Find out by reading about the attitude that thrives at Vio.

What we offer:

• Plenty of chances to learn and grow within an open, diverse culture which promotes knowledge sharing, trust and transparency;

• A great compensation package, perks and benefits (including significant stock appreciation rights);

• Flexible time off (take as many holidays as you need) and a chance to work remotely;

• You will be part of a highly international team that enjoys working, eating and playing together in one of the best office locations in Amsterdam;

• We value good food and offer catered lunches from various cuisines, great coffee, and the occasional barbecue in our garden;

• We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad;

• A budget for your dream home office;

• Access to free mental health support via OpenUp.

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